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Policies& Terms of Service

Return Policy

Last updated on November 26, 2024

Please, always reach out to us via email before returning any item.

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Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please submit a problem report by sending an email to jesselipscombe@gmail.com with the heading Problem Order: (Order Number Here).

Unclaimed returns get donated to charity after 30 days. 

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

AOD does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer - It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore AOD reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Privacy Policy

Effective Date: November 26th, 2024

The Art of Doing ("we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and interact with our services. By using this website, you agree to the practices described below.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping information

1.2 Non-Personal Information

We may collect non-personal information, such as:

  • Browser type

  • IP address

  • Pages visited

  • Time spent on the website

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders

  • Provide customer support

  • Send updates about your orders, products, and services

  • Improve our website and services

  • Comply with legal obligations

3. How We Protect Your Information

We take reasonable measures to secure your information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping companies).

  • Legal Obligations: If required by law or to protect our rights.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies help us:

  • Understand user behavior

  • Remember preferences

  • Improve website functionality

You can disable cookies through your browser settings, but some features of the website may not work properly.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates to your data.

  • Request deletion of your data.

  • Opt out of marketing communications.

To exercise these rights, please contact us at [Your Contact Email].

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the effective date at the top.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
 

This Privacy Policy ensures compliance with basic privacy laws. For legal compliance in specific jurisdictions (e.g., GDPR for the EU, CCPA for California), additional clauses may be necessary. Let me know if you’d like help tailoring this further!

Terms of Service

Effective Date: November 26, 2024

Welcome to The Art of Doing! By accessing or using our website, you agree to comply with these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our website or services.

1. Overview

This website is operated by The Art of Doing. Throughout the site, the terms “we,” “us,” and “our” refer to The Art of Doing. By visiting our site and purchasing products, you engage in our “Service” and agree to be bound by these Terms.

2. Eligibility

To use this website, you must:

  • Be at least 18 years of age or have the consent of a legal guardian.

  • Provide accurate and complete information when creating an account or placing an order.

3. Products and Services

3.1 Product Descriptions

We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that the information is error-free or current at all times.

3.2 Pricing

Prices are subject to change without notice. We reserve the right to modify or discontinue a product without prior notice.

3.3 Availability

We do not guarantee that products will always be in stock. If a product is unavailable after an order is placed, we will notify you promptly and provide a refund if applicable.

4. Orders and Payments

  • Payment Methods: We accept payments through secure third-party gateways. You are responsible for providing valid payment information.

  • Order Acceptance: We reserve the right to refuse or cancel any order at our discretion.

5. Shipping and Returns

For details on shipping, returns, and exchanges, please refer to our [Shipping & Returns Policy].

6. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of The Art of Doing or Wix and is protected by intellectual property laws. Unauthorized use of this content is prohibited.

7. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Disrupt the website’s functionality or security.

  • Post harmful, offensive, or false content.

8. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience. We are not responsible for the content or practices of third-party sites.

9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the website, products, or services.

10. Indemnification

You agree to indemnify and hold [Your Company Name] harmless from any claims, damages, or expenses arising from your breach of these Terms or misuse of our website.

11. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the website signifies your acceptance of the updated Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of British Columbia, CAN, without regard to conflict of law principles.

13. Contact Information

If you have questions about these Terms, please contact us.

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